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Guest Services


Click here to chat or text us at (916) 407-5270.

24-hour Automated Shopping Line: (916) 920-1167


Arden Fair offers many amenities to enhance your shopping experience including family restrooms, comfortable soft seating and conveniently located single stroller rentals.

Arden Fair Security can provide the following services:

  • Lost and Found*
  • First Aid
  • Courtesy Escorts
  • Complimentary Wheelchairs
If you need to use these services, contact an officer or call 916-514-4101.

*Lost and found property turned over to Arden Fair Security will be secured and stored.  A reasonable effort will be made to locate its rightful owner.  However, if the property is not claimed within 30-days, the property will be turned over to the Sacramento Police Department in compliance with Sacramento City Code - 3.84.010 and California Civil Code Sections 2080-2082.  Questions on lost and found should be directed to the Arden Fair Security at 916-514-4101. 

Sacramento City Code - 3.84.010 Lost & Found/Responsibility of finder of lost property.  Any person who shall save or find any personal property, the ownership of which is unknown to such person, shall, within a reasonable time after saving or finding such property, turn the property over to the police department of the city in compliance with Section 2080.1 of the California Civil Code. (Ord. 2000-017 § 2(k)(vi) (Exh. G); Ord. 2000-013 § 1; prior code § 12.06.100)

Other Services and Amenities:

  • Valet Parking (opens one hour after the mall opens and closes one hour before the mall closes)
  • (4) electrical car parking spaces located across from Valet service near Sleep Number
  • Complimentary WiFi in the Food Court, Nordstrom, and Starbucks areas  
  • TTY/TDD Telephone located at Guest Services on the lower level
  • Family Carousel
  • Kids Adventure Area - Kids up to the age of five are invited to climb and explore our soft play area locate in the Food Court.
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